Kanatek Client Support (KCS)
Mission-critical infrastructures need to be supported to protect organizations. Network failure, loss of data, or delayed access to data can all have a material effect on enterprises. Organizations protect their investments with tailored, 24×7 support contracts.
Kanatek Client Support is a 24×7 Data Management technical support service and provides unique value to clients. Here is what we do:
Prevent escalation
- Immediate access to help desk
- Bilingual 24x7x365 support
- High resolution of issues without escalation (call closure rate ~95%)
Deliver a Streamlined Support Experience
- High depth of knowledge in your environment
- Ability to consolidate contract management
- Customized SLAs that can result in faster response times
Multi-Vendor Support
- Kanatek has deep understanding of your heterogeneous IT environment
- Kanatek will resolve problems involving multiple vendors to deliver seamless and appropriate solutions and support
For further information, please contact us at info@kanatek.com
Download the Kanatek Support Overview: