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Technical Team

 
 
KCS Team

We are only a phone call away.

Kanatek's Client Services team offers direct support for Symantec, providing our clients with faster resolution times and greater productivity.  

Kanatek is one of only seven Symantec TSPP (Technical Services Partner Program) partners qualified in the world to offer first and second level support for Symantec products, offering you:  

  • immediate access to Kanatek's engineer-manned, bilingual help desk, with no dispatch interface
  • a single point of contact for multi-vendor storage solutions
  • an average call closure rate of ~ 98.2% of all Symantec calls in-house without escalation
  • direct access to Symantec 3rd level engineering support
  • 24x7x365 availability

Kanatek Client Support Hotline:   1-800-526-2823